Shipping and Delivery


We deliver orders throughout Australia and to selected countries worldwide. Completed orders are processed and dispatched by us within two business days. Customers can choose to receive delivery updates and tracking information via email or SMS.

AUSTRALIAN ORDERS

We use the services of Australia Post and Sendle Couriers depending on the delivery address provided.
 

 Service

Cost

Delivery*

Tracking

Signature on delivery

Free Standard Delivery
Orders over $100

Free

3 - 7 business days Included Not required^

Standard Delivery
Orders below $100

$5

3 - 7 business days Included Not required^

Express Delivery
All orders

$12 1 - 3 business days Included Not required^


^During checkout you can choose from two delivery options:

No signature on delivery - in which case the parcel will be left at the nominated delivery address without having to sign for it.

Signature on delivery - For an additional $3 (carrier imposed charge) and for added peace of mind, this options requires a signature on delivery and any person at the delivery address can sign on your behalf. If no one is available at the time of delivery, your parcel will be redirected to the nearest collection point and a calling card with instructions will be left.

*Regional locations and 'Peak' periods such as Public Holidays can experience longer delivery times. Delivery times quoted above are based on when your order is dispatched from our warehouse and should be used as a guide only.

INTERNATIONAL ORDERS

Complimentary standard worldwide shipping is available on orders over AUD $500.  Orders below this value, the price is calculated during checkout.

We currently ship to New Zealand, North America, Canada, UK, Japan and selected countries in Asia and the Middle East.

Orders are shipped by International Air Mail and includes tracking. Delivery times vary from country to country although most orders will arrive within 14 business days after we dispatch your order.

Please note:

Orders are charged in Australia Dollars (AUD). The amount is converted to local currency by your nominated payment provider. The currency converter on our website is to be used as a guide only and is not indicative of the actual amount you will be charged in local currency by your financial institution. In the case of full or partial refunds, the amount may differ from the original charge due to currency fluctuations. 

Glyco is not responsible for daily currency fluctuations or fees which your financial institution may charge for shopping outside of your home country. 

Most countries charge import duties and taxes for goods on arrival. Prior to purchasing through our website, we recommend contacting your local Customs authority to establish what fees may be incurred. Glyco is not liable for these fees.

 

PAYMENTS

We accept all major credit cards (Visa, MasterCard and American Express), PayPal and Apple Pay. Australian residents may also use AfterPay - Shop Now, Pay Later, or Poli - internet bank transfers powered by Australia Post.